Frequently Asked Questions

Everything you need to know about our gourmet hampers.

How do you ensure the freshness of the food items?

We source our products daily from premium local suppliers and use temperature-controlled packaging for perishable goods to ensure they arrive in peak condition.

Can I customize the contents of a hamper?

Yes, we offer a 'Build Your Own' feature where you can select specific artisanal cheeses, chocolates, and wines to create a truly personalized gift.

What are your shipping timelines for gift deliveries?

Standard delivery takes 3-5 business days, while express next-day delivery is available for orders placed before 2:00 PM Monday through Friday.

Do you cater to specific dietary requirements?

Absolutely. We have a dedicated range of hampers for vegan, gluten-free, and nut-free diets. Please check the 'Dietary' filter on our shop page.

Can I include a personalized message with my order?

Yes, every hamper includes a complimentary gift card. You can enter your custom message at the checkout screen.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if any product arrives damaged, please contact us within 24 hours for a full replacement.