Returns & Exchanges

At Hampers, we strive to ensure every gourmet gift arrives in perfect condition; however, due to the perishable nature of our food products, we offer replacements or refunds specifically for items that are damaged or defective upon arrival. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised goods.

1

Document the Issue

Take clear photographs of the damaged packaging and the specific food items involved to help our quality control team assess the claim.

2

Contact Support

Email our dedicated claims department at support@hampers.com with your order number and the photos of the affected products.

3

Verification Review

Our team will review your submission within 24 business hours to verify the defect and confirm your eligibility for a replacement or refund.

4

Resolution Delivery

Once approved, we will immediately ship a replacement hamper at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing